Last Updated: August 17, 2025

At Kalaverse, we take great pride in the authenticity, craftsmanship, and quality of every wall frame, stone slate, and décor piece we create. As our products are custom-made, handcrafted, and delicate in nature, we follow a strict no-return policy under normal circumstances.

---

Non-Returnable Items

All sales are considered final. We do not accept returns or exchanges for reasons such as:

• Change of mind or personal preference
• Size or style mismatch (details are provided in product descriptions)
• Delayed delivery caused by logistics providers
• Incorrect shipping address or contact information entered at checkout

---

Eligible Cases for Return Consideration

Returns or replacements will only be considered under the following exceptional circumstances:

• The product was damaged or broken upon delivery
• The order was incomplete or incorrect (wrong item shipped)

In such cases, customers must report the issue within 48 hours of delivery, along with visual proof (photos or unboxing video).

---

How to Report an Issue

To request a return or replacement review, please follow these steps:

1. Email us at sales@signfactory.co.in with the subject line:
   Return Request – Order #[Your Order Number]
2. Attach clear photos or an unboxing video showing the issue
3. Provide a brief description of the problem

⚠️ Requests submitted after the 48-hour window will not be eligible for review.

---

Final Review

• Once your request is received, our team will inspect and verify the issue.
• If approved, a replacement or refund will be processed at our discretion.
• All decisions made by Kalaverse regarding returns and refunds will be considered final.

---

Contact Us

For queries related to our return policy, reach out to us at:

Kalaverse
📧 Email: sales@signfactory.co.in
📞 Support: 9822430405
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM