Last Updated: August 17, 2025

At Kalaverse, we are committed to delivering curated wall frames, stone slates, and décor pieces with the utmost care. Due to the handcrafted and delicate nature of our products, we follow a strict no-refund policy except in very specific and valid scenarios.

Non-Refundable Products

All products purchased from kalaverse.com are non-refundable once delivered. We do not issue refunds in cases such as:

• Change of mind after purchase
• Style, design, or size preferences
• Delivery delays caused by courier/logistics providers
• Incorrect shipping details provided by the customer

Exceptions Eligible for Refund

Refunds may be considered only in the following rare cases:

• The product was damaged or broken during transit
• An incorrect item was delivered
• The product was tampered with or defective on arrival

⚠️ To qualify, issues must be reported within 48 hours of delivery, along with supporting proof.

How to Request a Refund

If you believe your order is eligible for a refund, please follow these steps:

1. Email us at sales@signfactory.co.in with the subject line:
   Refund Request – Order #[Your Order Number]
2. Attach clear photographs or an unboxing video showing the issue
3. Provide a short explanation of the problem and whether you’d prefer a refund or replacement

Our team will review your request and respond within 2–3 business days.

Refund Processing Time

If approved, refunds will be:

• Issued to your original method of payment
• Processed within 7 business days
• Reflected in your account depending on your bank or payment gateway timelines

You will also receive a confirmation email once your refund has been successfully processed.

Final Decision

All refund decisions are at the sole discretion of Kalaverse, and we reserve the right to decline requests that do not meet the criteria outlined in this policy.

Contact Us

For any questions or concerns regarding your order or this Refund Policy, you can contact us at:

Kalaverse
📧 Email: sales@signfactory.co.in
📞 Support: 9822430405
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM